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What is a CRM system?

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A CRM, or Customer Relationship Management, is a tool that companies use to manage their interactions with customers and potential customers. It's like a digital address book for your customers where you can store information about them. This can help companies better understand their customers' needs and improve their relationships with them. CRM systems can be used to manage customer interactions across different channels like email, phone, social media, and live chat. Basically, a CRM system is a way for businesses to keep all their customer information in one place and use it to improve their sales and customer service.

What is an ERP System?

An ERP (Enterprise Resource Planning) system is software that helps companies manage and automate business processes like finance, supply chain, inventory, and manufacturing. It's a way to integrate all parts of a business and streamline operations.

Benefits of a Bespoke CRM or ERP?

A bespoke CRM (Customer Relationship Management) or ERP (Enterprise Resource Planning) system is one that is built specifically for a company's unique needs and requirements. There are several benefits to having a bespoke system, including:

  • Tailored functionality: Bespoke systems are built to meet the specific needs of a company, so they can include functionality that is not found in off-the-shelf systems. This can make the system more efficient and effective for the company's operations.
  • Increased flexibility: A bespoke system can be easily modified and updated as the company's needs change. This can be especially important for companies that are growing rapidly or have rapidly changing business requirements.
  • Better integration: Bespoke systems can be designed to integrate seamlessly with other systems and technologies a company already uses. This can improve the overall efficiency and effectiveness of the company's operations.
  • Enhanced security: A bespoke system can be designed with enhanced security features to protect sensitive data and information.
  • Scalability: Bespoke systems are designed to grow with the company, meaning it can adapt to the increasing number of users, data, and transactions.
  • Cost-effective: In the long run, bespoke systems can be more cost-effective because they are built to meet the company's specific needs, and can be easily updated as those needs change.

In summary, bespoke CRM and ERP systems are tailored to the specific needs of the company, they can increase efficiency, flexibility, integration, security, scalability, and long-term cost-effectiveness.

We can create a custom system that:

  • Enables clients to easily add new users and computers without the need to purchase separate licenses for each additional user;
  • Integrates with key systems and applications you already have in place;
  • Includes features that can be turned on and off, so it can easily scale with business plans and any changes to business processes;
  • Allows clients to create different dashboards for different departments;
  • Allows for individual permissions according to authority level;
  • Gives clients secure access to your data 24/7 from any web-connected PC, tablet, laptop or smartphone;
  • Enables clients to quickly and simply produce tailored reports at the touch of a button, pulling data from across an organisation to give a view that’s wider than each individual department

We can also easily build a feed from or closely integrate your CRM or ERP into your web applications, so that your sales people can use any downtime to easily get customer updates ‘on the go’.

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